Virtual Cinema: Streaming Film Year-Round
For 26 years, the Seattle Jewish Film Festival (SJFF) has presented outstanding films and programs that celebrate global Jewish and Israeli life, heritage, history, diversity, and culture through cinema (Save the Date! 27th annual SJFF: March 24 - April 10, 2022). We are pleased to announce SJFF Virtual Cinema -- a series of monthly streaming films, available online for 72 hours and in some cases up to a week. Virtual Cinema tickets are by household, so make it a watch party!
STREAMING FAQs (Frequently Asked Questions)
Please check this page regularly as information is updated often.
Ticketing Questions: 1 Ticket = 1 Household = 1 Device
Only one ticket is required per household, but we appreciate your buying multiple tickets for each home viewer to support SJFF, of course! Each ticket allows you to stream the film once during its specified viewing window. If others plan to watch the film from other devices or location, additional tickets will be needed. If you receive a free ticket from someone else, you will need to enter the voucher code HERE to watch and enter the code.
When are films available to watch + how long do I have to watch them?
Most films are available for an extended viewing window (72 hours to one week, depending on the film), but there is NO “grace period.” Viewing windows (streaming start and cutoff times) are clearly communicated on our website event pages (www.sjcc.org/ARTS) and on each film's Virtual Cinema Page. Plan viewing time accordingly. Once you start watching a film, you may start and stop as long as you continue on the same device (in the same location/Wi-Fi), but you cannot finish a film past the cutoff time. You can purchase tickets to view a film until two (2) hours before the viewing window cutoff time.In other words, you can purchase a ticket up until 5pm for a film screening until 7pm that day, but you must finish the film by 7pm. Streaming acess ceases at that cutoff time.
How do I get my tickets?
How to watch my films?
♦ OPTION 2 >> Watch Link in My Patron Account (Login Online) - Ticket purchasers can access purchased and available streaming films by logging into their patron account at goelevent.com (using the same email and password registered for your original purchase). Once logged in, under "account" or "view orders" (upper right hand corner), you will see a list of your purchased films; and if any are available for streaming (during their viewing window) you will see a blue "View SJFF Online" button—simply click it to play that film anytime during its streaming window.
Can a virtual screening sell out?
Due to caps on the number of views permitted, virtual screenings have capacity limits and can sell out. We encourage you purchase/redeem tickets as soon as possible to prevent missing out.
Can I watch my film from anywhere in the U.S.?
Some filmmakers and distributors dictate the geographic region where their film may be viewed, so it varies from film to film. Geoblocking (geographical parameters) will be specified in the film description and if you are outside the region, our ticketing system will warn you. Some films are restricted to WA State or certain states and regions (i.e., Pacific Northwest, West Coast states). Location is determined by your device’s IP address (where you are watching from) not your billing/mailing address.
Can I finish or watch my film if the 72-hour window has expired?
Sorry, no. Please be sure to pay attention to the streaming period (start/release and close/cutoff expiration date and times) shown atop each film page on our website: www.SJCC.org/ARTS amd our Virtual Cinema page. Once you begin to watch, be sure to complete your viewing the close/cutoff time. Unfortunately, we cannot make any exceptions once the viewing window expires.
Can I purchase a ticket for someone outside my household?
Yes! Films are a very thoughtful gift. You will receive a confirmation email with a voucher code in your email. Forward this email to the gift recipient. They can use the voucher go HERE to watch the film, or click the "Watch My Film Now" button above.
Are there any Filmmaker/Special Guest Zooms?
- Download our How to Zoom PDF
- Watch this Zoom tutorial
- Visit the Zoom Help Center for troubleshooting and additional video tutorials
Troubleshooting + Tech Tips
What devices can I watch on?
- Computers: PC running Windows 7+ or Mac running OS 10.12+
- iPad or iPhone: Any iPad or iPhone using Safari on iOS 11.2 or later. Note: you must have "Screen Mirroring" turned OFF for content to play
- Android tablet or phone: Any tablet or phone using Chrome on Android 6.0 or later
- TV using an HDMI cable: Watch a quick video to learn how to connect your laptop to your TV this way to watch
- If you have Roku or Apple TV you can download the Elevent TV app. Once downloaded, enter your film's voucher code (sent in your Virtual Access email) to unlock and watch your VOD film through these devices. Watch this video from our friends at the Austin Jewish Film Festival.
- Using Chromecast: Select the cast button in the bottom right hand side of the player.
- Supported browsers: Google Chrome, Firefox, Safari, and Microsoft Edge. We recommend using the latest version of your chosen browser.
- If you have private VPN network at home, you must turn it off or your video will not play.
Why does the film stall or not play smoothly? Bandwidth is often the culprit. If your Internet connection is poor or inconsistent, you may experience problems during playback. Before viewing, we recommend you close all competing apps/browsers/devices, and then launch a singular window/app for film viewing. Competing household users will slow Wi-Fi down too. Try moving closer to your router, try a different browser, or clear your browser cache. If you are getting slower speeds, try resetting your internet router or contacting your Internet provider's technical support.
Watch basics: Our friends at the Austin Jewish Film Festival are using the same virtual delivery platform (Elevent) and have created some great instructional videos on how to order a film and how to use the Elevent TV app (available on Roku and Apple TV devices). Click HERE to watch their video demonstrations and get answers to some frequently asked questions.